Privacy Policy
At Primabad B.V., we consider it very important to handle your data with care. We have written this privacy policy to explain what information we collect, how we use that information, and what choices you have. We strive to make this explanation as clear and simple as possible. Questions and comments about this policy are always welcome.
We always treat your data confidentially. All information is stored securely. We only use your information when there is a legitimate basis to do so. We implement technical, security, and organizational measures to prevent unauthorized access or misuse of your data. We receive your data in three different ways: Cookies, Log Data, and Device Information.
How we use the information we receive
We use the information we receive to offer you our products and services. Our goal is to serve you as effectively as possible. To do so, we use your information to:
- Identify you when you use our website and process your transactions.
- Respond to your questions or comments.
We have a legitimate interest in using this information in these ways. We also have a lawful interest in improving Primabad.nl, maintaining our relationship with you, and protecting users. It benefits us to use your information to improve our website and offer new features.
If you request a brochure or place an order with us, you voluntarily provide certain information. This typically includes your name, address, email address, phone number, and any additional comments to help us serve you better. This allows us to address you properly, contact you if necessary, and determine which information is relevant to you. If you do business with us, we collect payment information, contact details, and information about your purchases.
Cookies
We also use “cookies,” small text files sent by your computer each time you visit our website, which are unique to your My Primabad account or browser. We may also use similar technologies to collect log data. You can disable cookies in your browser settings, but this may affect your experience on our website.
When we use cookies or similar technologies, we use session cookies (which last until you close your browser) or persistent cookies (which remain until you or your browser delete them). Some cookies are linked to your My Primabad account (including information such as your email address), while others are not. These cookies help you avoid re-entering your password and allow us to show you relevant information. Be cautious with password-saving features (including in your browser) and consider who has access to the device you use to visit the Primabad website.
Log data
When you use Primabad.nl, our servers store information (known as log data), including data your browser automatically sends when you visit a website. This log data includes your IP address, search queries, browser type and settings, date and time of your request, how you used Primabad.nl, cookie data, and device information. Upon request, you can receive more details about the types of information we collect in our logs.
Device information
In addition to log data, we collect information about the device you use to access Primabad.nl, including device type, operating system, settings, unique device identifiers, and crash data to help us understand why something may not be working. The type of information we collect often depends on the device and its settings. For example, different types of data are available depending on whether you use a PC, Mac, iPhone, or Android device. Please consult your device manufacturer or software provider’s policy for more information about what data your device shares with us.
How and when we share information
We share your information with:
- Other companies or individuals who process information on our behalf, based on our instructions and in accordance with this privacy policy. For example, we may share data with security consultants who help us identify spam. Some data may be collected by third parties on our behalf.
- Law enforcement and government agencies. We only share information when we believe it is necessary to comply with a law, regulation, or legal request; to protect the safety, rights, or property of the public, an individual, or Primabad B.V.; or to detect, prevent, or otherwise address fraud, security issues, or technical problems.
How long we keep your information
We retain your information only as long as necessary to provide Primabad products and services and to fulfill the purposes described in this policy. This also applies to anyone with whom we share your information and who performs services on our behalf. If we no longer need your information and there is no legal or regulatory requirement to retain it, we delete it from our systems or anonymize it so that you can no longer be identified.
The best way to contact us if you have any questions is via our contact page. If you would like more information about the personal data that may have been collected about you by Primabad B.V., please get in touch with us.